We want you to love your new item as much as we do but if for any reason you wish to exchange an item 

Terms and conditions provided below. 

Change of Mind: If you wish to return an item simply because you change your mind Graceandluxx will gladly exchange within 7 days from purchase date provided that the item is in its original condition, unworn and with tags still attached.

We do not provide refunds. 

In the interests of hygiene and for your protection we do not accept exchange or provide refunds for pierced earrings, packs containing earrings, body jewellery and hair accessories unless the items are of unsatisfactory quality.

Sales are final  and cannot be exchanged.

We do not offer free shipping if you choose to exchange a product. 

All shipping costs for exchanges will be at the expense of the customer. 


For international returns same guidelines apply will allow 3 extra days for delivery 

all postage to be paid by the customer unless deemed faulty.


If you have any further questions regarding exchanges please email us at graceandluxx@outlook.com